Refund & Dispute Policy

At ReddyGro777, we value every player’s trust and are committed to maintaining complete transparency, fairness, and integrity in all financial transactions. This Refund & Dispute Policy outlines the terms under which users can request refunds, report transaction disputes, and understand how claims are resolved.

By creating or using your Online Betting ID, depositing funds, or participating in any betting activity, you automatically agree to the terms outlined below.

The purpose of this Refund & Dispute Policy is to:

• Ensure a clear and consistent refund process for all users.
• Protect users and the platform from fraudulent claims.
• Maintain fair play and responsible gaming standards.
• Provide a transparent dispute resolution system.
• Build trust between ReddyGro777 and its registered members.

Our financial and dispute-handling systems are designed to ensure secure, auditable, and fair resolutions in all cases.

Once a bet, wager, or casino play has been successfully placed and confirmed, it cannot be canceled or refunded. This rule applies to all sports bets, live casino games, card games, and virtual gaming events.

Refunds are not permitted on:

• Successfully confirmed bets, regardless of the outcome.
• Misplaced bets due to user error or misunderstanding.
• Losses caused by poor internet connection, device malfunction, or personal network issues.
• Events that have already started or are completed.

We strongly recommend users double-check their bet selections and stake amounts before confirming any transaction.

Refunds may be processed only under specific, verifiable conditions, including:

Duplicate Deposits:

• If a user accidentally deposits twice or more due to a system glitch or payment gateway error.
• Refund will be initiated after internal verification and confirmation from the payment processor.

Failed Transactions:

• If your payment was deducted but not credited to your wallet due to a technical issue.
• The issue must be reported within 48 hours of the transaction.

Unauthorized or Fraudulent Activity:

• If your account was compromised and unauthorized deposits or bets were made.
• Refunds will be considered only after a valid investigation and KYC verification.

Cancelled or Invalid Events:

• If a sporting event is canceled, abandoned, or voided as per official rules.
• The stake amount will be automatically refunded to your wallet.

If you qualify for a refund based on the criteria above, follow these steps:

Submit a Request:

Email our support team at support@reddygro777.com with:

• Transaction ID
• Date and time
• Amount involved
• Payment method
• Screenshot or proof of deduction

Verification Stage:

• Our team will verify transaction logs, payment gateway reports, and your wallet history.
• Verification may take 3-5 working days.

Resolution & Refund:

• If verified, refunds are processed to the original payment method or credited back to your gaming wallet.
• Refund time may vary depending on the payment provider (usually 5–10 business days).

Notification:

• You will receive a confirmation email once your refund is approved and processed.

All wallet transactions (deposits, bonuses, winnings, withdrawals) are managed under strict encryption and audit systems.

• Refunds will never be issued for bonus money, free bets, or promotional credits.
• Withdrawals requested during an ongoing dispute may be temporarily frozen for security.
• Refunds cannot be transferred to third-party accounts or alternate payment channels.

At ReddyGro777, we follow a three-tiered approach for handling user disputes:

Step 1: User Support Team

• Report your issue to support@reddygro777.com within 48 hours of occurrence.
• Provide all relevant details (Bet ID, transaction reference, event details).
• Our first-line support will investigate and respond within 72 business hours.

Step 2: Internal Review Panel

If you are unsatisfied with the initial resolution:

• Request an internal review by the Dispute Resolution Team.
• Additional documentation may be requested.
• You will receive a detailed outcome report within 7–10 business days.

Step 3: External Mediation (if applicable)

• For serious unresolved disputes, the case may be reviewed by an independent mediator or gaming authority (if applicable under Indian jurisdiction).
• Both parties must agree to the mediation terms before proceeding.

All decisions made after internal or mediated review are final and binding.

In the event of disagreement over match results, payouts, or bet settlements:

• ReddyGro777 follows the official event data provided by recognized sports authorities or verified APIs.
• Bets settled based on official outcomes are considered final.
• Any disputes raised post-settlement will be reviewed only if there is official data correction or system error evidence.

We do not entertain disputes based on personal opinions, team biases, or unofficial news sources.

ReddyGro777 maintains a zero-tolerance policy for chargeback abuse and payment fraud.

If a user files an unauthorized chargeback after legitimate gameplay:

• The account will be immediately suspended.
• All funds, winnings, and bonuses will be forfeited.
• The user may be blacklisted from future participation.

We cooperate with banks, payment gateways, and law enforcement to investigate fraudulent claims.

While we use the most reliable servers and technologies, unforeseen errors may occur. In case of:

• System crash or server downtime during active bets
• Duplicate deductions or payout delays due to network lag
• Incorrect bet settlement caused by software malfunction

The affected transactions will be:

• Logged for audit
• Verified by our tech team
• Refunded or corrected, as appropriate

Our decision after internal verification will be final.

To ensure a smooth refund and dispute process, users must:

• Maintain updated contact and banking details.
• Avoid sharing login credentials with anyone.
• Report issues promptly (within 48 hours).
• Provide truthful and complete information when filing disputes.

Any misuse of the refund process, fake claims, or misleading information may result in account suspension.

This Refund & Dispute Policy complies with:

• The Information Technology Act, 2000 (India)
• Payment and Settlement Systems Act, 2007
• Applicable Anti-Money Laundering (AML) and KYC regulations

All refunds and disputes are processed in accordance with Indian legal standards and fair play ethics.

ReddyGro777 reserves the right to modify, amend, or update this Refund & Dispute Policy at any time without prior notice. Changes may occur due to:

• Regulatory requirements
• Payment gateway updates
• Operational improvements

All updates will be reflected on this page, and continued use of our platform implies acceptance of the revised terms.

At ReddyGro777, our priority is to ensure trust, fairness, and satisfaction across every financial interaction. We understand that gaming involves real money and responsibility — that’s why our system ensures:

• Transparent processes
• Quick issue resolution
• Responsible handling of player funds
• Integrity in every transaction

We strive to maintain a safe, transparent, and user-first betting environment for every player in India.